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Installation Letter

Thank you for choosing your play set from PlayNation. For safety reasons, children should wait until the set is secure and completely installed before playing on the unit. Remember, the safety of your children is our #1 concern!

To help us ensure your play set is properly installed without delay, please do the following:

Installation Letter OF AGREEMENT
  • Have someone home at the time of the installation/move setup to ensure proper placement of your set. PlayNation is NOT responsible for moving a play set after the unit has been installed.
  • Have the area clear of debris and level within a 6 inch grade. You will need to make sure there is adequate space for your playset (we suggest a 6' safety perimeter surrounding any unit.) If for any reason your site is not prepared when the installer arrives, there will be a $75 return trip charge.
  • Installer will have power tools and extension cords that need to be plugged in. Purchaser/Homeowner will need to provide power source.
  • Please give us a 72 hour or 3 business day notice to make any changes or reschedule your installation date. There will be a $50 change/rescheduling fee, if you have not rescheduled prior to the allotted 72 hour or 3 business days.
  • While we make every effort to be in stock on all items, occasionally an item may be on back order. Customers can pick up back ordered items as soon as they are back in stock from either of our showrooms or pay for the item to ship. Payment is due in full upon delivery of your play set.
  • If you chose to put half down at the time of purchase your credit card will be charged for the remaining balance the morning of your scheduled install date.
  • Please be aware that inclement weather may delay your installation. You will be rescheduled to the earliest possible time.
  • If you decide to cancel your order, you must do so 96 hours (4 business days) before your installation date. Otherwise, you will be charged a 15% restocking fee
  • We have a 30-mile delivery radius from our showroom; 31-50 miles outside radius is an additional $25.00. Over 50 miles is $1.25 per mile, one way.
  • Please let us know if there are any obstacles (i.e. carrying up/down steps, long distance from house, etc.) that will require additional labor for our installers to reach the site. If so additional fees will apply and may be determined by installer upon arrival.
  • Homeowner will be responsible for any sprinkler system components that will interfere with the installation of the swing set . Installer will not be responsible for damage to sprinkler system components located within the designated work area.
Safety & Maintenance Tips
We appreciate your assistance in making your installation go smoothly. We know you and your children will enjoy your PlayNation play set for many years to come.

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